Customer Care

General Support
Customer service is more than just department at Master's Magic Products.  It is a PROMISE!  We take pride in our service and we are ready to serve you. Nothing says service like a satisfied customer.
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Technical Support
Customer service is more than just department at Master's Magic Products.  It is a PROMISE!  We will process your order, answer your questions and ship your order within 24 business hours If for any reason we can not fulfill our pledge we will contact you.  We take pride in our service and we are ready to serve you. Nothing says service like a satisfied customer.
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Environmental & Safety
All MSDS are available upon request.
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Terms & Conditions
PAYMENT METHODS - Visa, Mastercard, Discover, American Express, and checks accepted. Sorry, we cannot accept COD orders.

RETURNS - Returns are only accepted when prior consent is given; however, no returns will be accepted after 30 days of the invoice date. All returns will have a 20% restocking fee unless there is a defect in the merchandise. Must have an RGA# to return orders.

BACK ORDERS - If an item is back ordered, you will receive this item as soon as it is back in stock. You will never be billed for items until they are actually shipped to you.

 

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Privacy Policy
The online store at mastersmagic.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Master's Magic Products is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may place an order without credit card information and a representative will contact you. Alternatively, you may always contact a sales representative over the telephone. Simply call (800) 548-6583. It has always been a Master's Magic Products practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.
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Internet Commerce
The online store at mastersmagic.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Master's Magic Products is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may place an order without credit card information and a representative will contact you. Alternatively, you may always contact a sales representative over the telephone. Simply call (800) 548-6583. It has always been a Master's Magic Products practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.
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